Cancellation Policy

1. Introduction

At SamparkPro, we believe in providing flexibility and control over your subscription. You are free to cancel your subscription at any time, and this Cancellation Policy explains the process, effects, and important considerations when canceling your account.

This policy applies to all subscription plans (monthly, quarterly, annual) and covers both full cancellations and subscription modifications.

2. Your Right to Cancel

As a SamparkPro customer, you have the following rights:

• No Lock-in Period: Cancel your subscription at any time without penalties (subject to minimum billing cycle)
• No Cancellation Fees: We do not charge any fees for canceling your subscription
• Self-Service Cancellation: Cancel directly from your account dashboard without needing to contact support
• Immediate or Scheduled: Choose to cancel immediately or at the end of your billing cycle
• Data Export: Download your data before or after cancellation

3. How to Cancel Your Subscription

3.1 Self-Service Cancellation (Recommended)

Follow these simple steps to cancel your subscription:

1. Login to your account: Go to https://www.samparkpro.com/console/login
2. Navigate to Settings: Click on Settings → Billing & Subscription
3. Click "Cancel Subscription": Located at the bottom of the billing page
4. Choose cancellation timing:
   • End of billing cycle: Retain access until your paid period ends (recommended)
   • Immediate cancellation: Lose access immediately (no prorated refunds)
5. Provide feedback (optional): Help us improve by sharing why you're canceling
6. Confirm cancellation: Click "Confirm Cancellation" to complete the process

You will receive an email confirmation of your cancellation within minutes.

3.2 Cancellation via Support

If you prefer to cancel through our support team or encounter issues with self-service cancellation:

• Email: support@samparkpro.com with subject "Cancel Subscription - [Your Account ID]"
• Phone: +91 821 065 4334 (Monday to Saturday, 10:00 AM - 7:00 PM IST)
• Live Chat: Available in your dashboard during business hours

Support-initiated cancellations are processed within 24 business hours.

4. Cancellation Timing and Effects

4.1 Monthly Subscriptions

• Cancel before renewal date: No charge for next month; service continues until current period ends
• Cancel after renewal: Charged for the new month; no refunds for current billing cycle
• Access retention: Full access maintained until the end of your paid period

Example: If you subscribe on January 1 and cancel on January 20, you retain access until January 31, with no charge on February 1.

4.2 Annual Subscriptions

• Cancel anytime: Service continues until the end of your annual period
• No prorated refunds: Once the annual subscription is active for more than 14 days (see Refund Policy)
• Renewal prevention: Automatic renewal is disabled upon cancellation

Important: Annual subscriptions offer significant savings. Consider downgrading to a monthly plan if you're uncertain about long-term commitment.

4.3 Immediate Cancellation

If you choose immediate cancellation:

• Access to your account is terminated within minutes
• No refunds are provided for the remaining subscription period
• You forfeit any unused message credits or features
• Data export must be done before cancellation

Recommendation: We strongly recommend canceling at the end of your billing cycle to maximize value from your paid subscription.

5. What Happens After Cancellation?

5.1 Access and Features

• If canceled at end of billing cycle: Full access until the paid period expires
• After subscription expires:
  • Cannot send WhatsApp messages through the platform
  • Cannot create new campaigns or automations
  • Cannot add new contacts or team members
  • Existing automations are paused
  • WhatsApp Business Account connection is maintained (can be transferred)
• Read-only access: Available for 30 days post-cancellation to export data

5.2 WhatsApp Business Account (WABA)

Your WhatsApp Business Account is owned by you, not SamparkPro:

• Your WABA remains active and under your control
• You can disconnect and transfer it to another platform at any time
• We provide instructions for disconnecting WABA safely
• Your phone number, business profile, and WhatsApp settings are retained

How to Disconnect WABA: Go to Settings → WhatsApp Account → Disconnect Account (before or after cancellation)

5.3 Billing and Payments

• Automatic renewal disabled: No future charges after cancellation
• Outstanding invoices: Must be paid even after cancellation
• Payment methods: Can be removed from your account after final payment
• Refunds: Processed according to our Refund Policy (if eligible)

5.4 Data and Contacts

• Data retention: Your data is retained for 90 days after subscription expiration
• Data export: Available in Settings → Data Export (CSV, JSON formats)
• Exportable data includes:
  • Contact list with all custom attributes
  • Message history (subject to retention policy)
  • Campaign reports and analytics
  • Tags, groups, and segmentations
  • Templates and automation workflows
• Data deletion: After 90 days, all data is permanently deleted (GDPR compliance)

5.5 Team Members and Staff Access

• All staff/team member accounts are deactivated when the subscription ends
• Team members cannot access the platform after expiration
• Owner account retains read-only access for 30 days for data export

6. Alternatives to Cancellation

Before canceling, consider these alternatives that might better suit your needs:

6.1 Pause Subscription (Coming Soon)

Temporarily pause your subscription for up to 3 months:

• No billing during pause period
• Data is retained and protected
• Resume anytime with one click
• Use cases: Seasonal businesses, temporary financial constraints, vacation periods

6.2 Downgrade Plan

Switch to a lower-tier plan instead of canceling completely:

• Retain basic access at lower cost
• Keep your contacts, templates, and settings
• Upgrade back anytime when ready
• View plans: https://www.samparkpro.com/pricing

6.3 Pay-As-You-Go Model

Switch to our flexible pay-as-you-go option:

• No monthly subscription fees
• Pay only for messages sent
• Ideal for low-volume senders
• No commitment required

6.4 Contact Support

Talk to our team if you're facing specific issues:

• Technical problems or platform difficulties
• Billing or pricing concerns
• Feature requests or customization needs
• Training or onboarding assistance

Email: support@samparkpro.com or call +91 821 065 4334

7. Reactivation After Cancellation

7.1 Reactivation Within 90 Days

If you decide to return within 90 days of cancellation:

• Full data restoration: All your contacts, messages, templates, and settings are restored
• Simple reactivation: Log in and resubscribe to your desired plan
• No data loss: Everything is exactly as you left it
• Reconnect WABA: If disconnected, you can reconnect your WhatsApp Business Account

7.2 Reactivation After 90 Days

If you return after 90 days:

• Your previous data is permanently deleted (GDPR compliance)
• You will need to start with a fresh account
• Reconnect your WhatsApp Business Account (if not transferred)
• Re-import contacts and recreate templates/automations

Tip: Export your data before cancellation to make reactivation easier if you return later.

8. Account Deletion vs. Cancellation

8.1 Subscription Cancellation

• Stops billing but retains your account
• Data is kept for 90 days
• Easy reactivation possible
• Read-only access for 30 days

8.2 Permanent Account Deletion

• Completely removes your account and all data
• Irreversible process
• Data is deleted within 48 hours (GDPR right to erasure)
• WhatsApp Business Account must be disconnected first

To delete your account permanently: Go to Settings → Account → Delete Account (requires confirmation and password)

9. Cancellation During Trial Period

If you're on a free trial and wish to cancel:

• No charges will be applied if you cancel before the trial ends
• You will not be billed when the trial expires
• Access ends immediately after trial period if not converted to paid
• Data is retained for 30 days after trial expiration

Note: You must cancel at least 24 hours before the trial ends to avoid being charged for the first billing cycle.

10. Cancellation of Add-ons and Services

10.1 Individual Add-ons

You can cancel individual add-ons without canceling your main subscription:

• Extra contact storage
• Additional team member seats
• Premium features or modules

Go to Settings → Billing → Manage Add-ons → Cancel

10.2 Message Packs

• Once purchased, message packs cannot be canceled or refunded
• Unused credits remain in your account until used or subscription expires
• Valid for 12 months from purchase date

11. Forced Cancellation by SamparkPro

We reserve the right to cancel your subscription under the following circumstances:

11.1 Policy Violations

• Violation of our Terms of Service or Acceptable Use Policy
• Spamming or sending unsolicited messages
• Abusive behavior towards our team or other users
• Fraudulent activity or payment disputes

Effect: Immediate termination with no refunds

11.2 Payment Failure

• Multiple failed payment attempts (3 consecutive failures)
• Outstanding invoices unpaid for more than 30 days
• Invalid or expired payment methods with no update

Grace period: 7 days to update payment information before cancellation

Notification: Multiple email and dashboard notifications before forced cancellation

11.3 Inactive Accounts

• Free trial accounts with no activity for 30 days may be automatically closed
• Canceled accounts with no reactivation after 90 days are permanently deleted

12. Effect on Integrations and APIs

When you cancel your subscription:

• API access: Disabled when subscription expires
• Webhooks: Stopped immediately upon subscription expiration
• Third-party integrations: Disconnected (Zapier, Make, custom integrations)
• Embedded signup: Remains functional if you reconnect to another platform

13. Cancellation and Data Privacy

We respect your privacy and data rights throughout the cancellation process:

• Data export: Available at any time before, during, or 30 days after cancellation
• GDPR compliance: Right to data portability and erasure honored
• Secure deletion: Data is securely wiped from our servers after 90 days
• No selling of data: We never sell your data to third parties, even after cancellation

14. Contact for Cancellation Assistance

Need help with cancellation or have questions?

• Email: support@samparkpro.com
• Phone: +91 821 065 4334
• Live Chat: Available in your dashboard (Monday-Saturday, 10 AM - 7 PM IST)
• Help Center: https://www.samparkpro.com/faq

15. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time. Changes will be communicated via:

• Email notification to active customers
• Dashboard notice
• Updated "Last Updated" date on this page

Continued use of our services after changes constitutes acceptance of the updated policy.

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