Refund Policy

1. Introduction

At SamparkPro, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines our no-refund policy and explains how you can manage your subscription to avoid unwanted charges.

This policy applies to all subscription plans, services, and add-ons purchased through our platform. By making a payment, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. No Refund Policy

2.1 Free Trial Period - Test Before You Pay

We offer a 14-day free trial for all new customers. During this period, you can:

• Explore all features of your selected plan without any charges
• Test messaging capabilities and automation workflows
• Import contacts and evaluate the platform thoroughly
• Cancel anytime during the trial period with no charges

Important: The free trial is designed to help you make an informed decision before any payment is processed. We strongly encourage you to fully evaluate our platform during this risk-free period.

2.2 No Refunds After Payment

Once you complete the free trial and your first payment is processed, all payments are non-refundable. This policy exists because:

• You have had 14 days to evaluate the platform for free
• We provide full access to all features during the trial period
• Resources are allocated to your account upon subscription activation
• We incur costs from payment processing and third-party services

No refunds will be issued for:

• Monthly or annual subscription fees (first payment or renewals)
• Unused portion of your billing cycle
• Change of mind after the trial period
• Dissatisfaction with features you tested during the trial
• Failure to cancel before the trial period ends
• Any subscription that has been activated and paid for

2.3 Auto-Renewal and Cancellation

While we do not provide refunds, you have full control over future charges:

• Cancel anytime: You can cancel your auto-pay mandate at any time
• Stop future renewals: Cancellation prevents future automatic charges
• Retain access: Continue using the service until your current billing period ends
• No penalties: No cancellation fees or charges for stopping auto-renewal

How to cancel auto-renewal: Go to Settings → Billing & Subscription → Cancel Auto-Renewal

2.4 Exceptions - Service Credits Only

In rare circumstances, we may offer service credits (not refunds) for:

• Extended Service Outage: If our platform is unavailable for more than 48 consecutive hours (excluding scheduled maintenance)
• Critical Feature Failure: If core messaging functionality fails for an extended period due to our platform errors (not WhatsApp/Meta issues)
• Billing Errors: If we mistakenly charge you incorrect amounts

Service credits can only be used toward future subscription payments and cannot be exchanged for cash.

3. WhatsApp Message Charges

Message charges are governed by Meta's (Facebook/WhatsApp) billing policies and are non-refundable once the messages have been delivered or attempted. This includes:

• Successfully delivered WhatsApp messages
• Failed messages due to invalid numbers or user blocking
• Messages that fail due to WhatsApp Business Account suspension
• Template message charges
• Conversation-based pricing charges

Exception: If messages fail due to a technical issue on our platform (not WhatsApp's infrastructure), we will issue credits for affected messages after investigation.

4. Payment Gateway Charges

Payment gateway fees, transaction charges, and processing fees charged by third-party payment processors (such as Razorpay, Stripe, PayPal) are non-refundable. When a refund is issued, these fees will be deducted from the refund amount.

Typical deductions:

• Domestic card transactions: 2-3% of transaction amount
• International card transactions: 3-4% of transaction amount
• UPI/Net Banking: Fixed fee or percentage as applicable

5. Add-ons and Extra Services

5.1 Additional Contact Storage

Fees for additional contact storage capacity are refundable on a prorated basis if requested within 7 days of purchase and if the additional capacity has not been utilized.

5.2 Extra Team Members

Charges for adding extra team member seats may be refunded on a prorated basis if the seats were not used and the request is made within 7 days of purchase.

5.3 Custom Features or Development

Any custom development, integration work, or bespoke features are non-refundable once work has commenced.

6. How to Cancel Auto-Renewal

6.1 Canceling Your Subscription

To prevent future charges, you can cancel your auto-pay mandate at any time:

1. Login to your account: Go to vendor dashboard
2. Navigate to Billing: Settings → Billing & Subscription
3. Cancel Auto-Renewal: Click "Cancel Auto-Renewal" or "Cancel Subscription"
4. Confirm cancellation: Choose to cancel at the end of your billing cycle (recommended)
5. Confirmation email: You'll receive an email confirming the cancellation

Important: Canceling auto-renewal stops future charges but does NOT refund your current billing cycle.

6.2 What Happens After Cancellation?

• Current period: You retain full access until your paid period ends
• No future charges: Your payment method will not be charged again
• Data retention: Your data is kept for 90 days in case you want to reactivate
• Export your data: Download contacts, messages, and reports anytime

6.3 Cancel During Free Trial

If you cancel during the 14-day free trial:

• No charges applied: Your payment method will never be charged
• Cancel anytime: Cancel at any point during the trial - no questions asked
• Access until trial ends: Continue using the platform until the trial period expires

Recommendation: Set a reminder 2 days before your trial ends if you're still evaluating the platform.

6.4 Alternative to Cancellation

Before canceling, consider these options:

• Downgrade plan: Switch to a lower-tier plan instead of canceling completely
• Pause subscription: Temporarily pause billing for up to 3 months (coming soon)
• Contact support: Let us help resolve any issues you're experiencing

7. Billing Disputes and Errors

7.1 Incorrect Charges

If you believe you were charged incorrectly:

• Contact billing@samparkpro.com within 30 days of the charge
• Provide transaction details and explanation of the error
• We will investigate and respond within 5-7 business days
• If confirmed as an error, we will issue a refund or credit within 7-10 business days

7.2 Duplicate Charges

If you are accidentally charged multiple times for the same transaction:

• Contact us immediately at support@samparkpro.com
• Provide proof of duplicate charges (bank statement)
• We will verify and refund the duplicate charge(s) within 3-5 business days

7.3 Failed Transactions

If a payment fails but your account is debited:

• The amount is usually automatically refunded by your bank within 5-7 days
• If not refunded automatically, contact us with transaction proof
• We will coordinate with the payment gateway to expedite the refund

8. Account Credits

In certain situations, we may offer account credits instead of monetary refunds:

• Service disruptions or downtime compensation
• Failed message credits due to platform issues
• Goodwill gestures for service-related inconveniences
• When refund eligibility criteria are partially met

Account Credits:

• Can be used for future subscription payments or services
• Do not expire unless your account is closed
• Are non-transferable and cannot be exchanged for cash

9. Plan Changes and Downgrades

If you change your subscription plan:

• Upgrades: You are charged the prorated difference immediately and upgraded instantly
• Downgrades: Take effect at the end of your current billing cycle (no prorated refunds)
• Current features retained: You keep your current plan features until the billing cycle ends

Note: No refunds are issued for downgrades. The lower-tier pricing applies to your next billing cycle only.

10. Why We Don't Offer Refunds

Our no-refund policy is in place because:

• Generous free trial: 14 days is sufficient time to thoroughly evaluate all features
• Full feature access: Trial users get complete access to the platform, not a limited version
• Resource allocation: We provision dedicated resources upon subscription activation
• Third-party costs: We pay fees to WhatsApp/Meta, payment processors, and infrastructure providers
• Instant activation: Services are delivered immediately upon payment
• Fair business model: This policy keeps costs low for all customers

Our commitment: We focus on providing exceptional service quality so refunds aren't needed. If you have concerns, please contact our support team before subscribing.

11. Chargebacks and Disputes

Important: Before initiating a chargeback with your bank or card issuer, please contact us to resolve the issue. Chargebacks can be costly for both parties and may result in account suspension.

11.1 Our Chargeback Policy

• If you initiate a chargeback, your account will be immediately suspended pending investigation
• We will contest illegitimate chargebacks with supporting evidence
• If a chargeback is found to be fraudulent, your account will be permanently terminated
• You will be liable for all chargeback fees and costs incurred

11.2 Resolving Billing Disputes

If you notice an incorrect charge or billing discrepancy:

1. Contact our billing support at billing@samparkpro.com within 30 days
2. Provide transaction details and explanation of the discrepancy
3. We will investigate and respond within 5-7 business days
4. If an error is confirmed, we will issue a refund or correction immediately

12. Failed Transactions and Double Charges

12.1 Failed Transactions

If your payment fails but your bank account is debited:

• The amount is usually held by your bank and automatically refunded within 5-7 business days
• If the amount is not refunded automatically, contact us with transaction proof
• We will coordinate with the payment gateway to expedite the refund

12.2 Duplicate or Multiple Charges

If you are charged multiple times for the same transaction:

• Contact us immediately at support@samparkpro.com
• Provide proof of duplicate charges (bank statement or transaction receipts)
• We will verify and refund the duplicate charge(s) within 3-5 business days

13. Account Termination Due to Violations

If your account is suspended or terminated due to violations of our Terms of Service, Acceptable Use Policy, or WhatsApp Business Policy:

• No refunds will be issued for any remaining subscription period
• No refunds for unused message credits or features
• No service credits or compensation of any kind
• You forfeit all rights to refunds or account credits
• This includes violations such as spam, fraudulent activity, or abuse of our platform

Prevention: Review our Terms of Service and WhatsApp Business Policy before using the platform.

14. Service Migration

If you decide to migrate to another platform:

• No refunds for remaining subscription: Your current billing cycle is non-refundable
• Cancel auto-renewal: Prevent future charges by canceling your subscription
• Data export: Export all your data (contacts, messages, templates) anytime
• WABA ownership: Your WhatsApp Business Account remains yours to transfer
• Return policy: If you return within 90 days, all your data can be restored

15. Force Majeure and Service Interruptions

In the event of service interruptions due to circumstances beyond our control (natural disasters, wars, pandemics, government restrictions, third-party service failures):

• We will not be liable for refunds due to force majeure events
• We will make reasonable efforts to restore service as quickly as possible
• Service credits may be offered at our discretion for extended outages

16. Tax Refunds

Taxes (GST, VAT, sales tax, etc.) collected on behalf of government authorities are non-refundable as they are remitted to the respective tax authorities. However:

• If you are eligible for tax exemption, contact us before making payment
• We can adjust invoices and refunds to reflect applicable tax exemptions with proper documentation

17. Contact for Refund Queries

For any questions, clarifications, or assistance with refunds, please contact our billing team:

• Email: billing@samparkpro.com
• Support Email: support@samparkpro.com
• Phone: +91 821 065 4334
• Office Hours: Monday to Saturday, 10:00 AM - 7:00 PM IST

18. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Material changes will be communicated via:

• Email notification to all active customers
• Prominent notice on our dashboard
• Updated "Last Updated" date at the top of this page

19. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from refund requests shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

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